Privacy policy

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PRIVACY POLICY
Caregiver Essentials
Last Updated: September 14, 2026

1. Our Commitment to Your Privacy

At Caregiver Essentials, we place great importance on protecting your personal information. We are committed to handling your information with transparency and respect, in accordance with applicable laws, including Quebec’s Act Respecting the Protection of Personal Information in the Private Sector, as amended by Bill 25, as well as other applicable Canadian laws.

This Policy explains what information we collect, why we collect it, how we use it, with whom we may share it, and your rights regarding your personal information.

2. Who We Are

Caregiver Essentials is a Quebec-based company specializing in the selection and sale of products designed for seniors, caregivers, and individuals experiencing a loss of autonomy.

Contact Information:
Caregiver Essentials
319 Marc-Aurèle-Fortin Boulevard
Laval, Quebec H7L 2A3
Phone: 514.332.8181
Email: info@caregiveressentials.ca

3. Personal Information We Collect

Depending on your use of our website, we may collect the following information:

Identification Information

  • First and last name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Order Information

  • Ordered products
  • Purchase history
  • Payment method used
  • Information related to returns or refunds

Technical Information

  • IP address
  • Device and browser type
  • Browsing data
  • Pages viewed
  • Time spent on the website
  • Referral source (advertisement, search engine, external link)

Communications

  • Messages sent through our contact form
  • Email exchanges
  • Voluntarily submitted reviews or comments

4. How We Collect Your Information

We collect your information:

  • When you make a purchase;
  • When you create a customer account;
  • When you subscribe to our newsletter;
  • When you contact us;
  • When you browse our website;
  • Through cookies and similar technologies.

5. Why We Use Your Information

We use your information to:

  • Process and ship your orders;
  • Process payments;
  • Provide customer support;
  • Respond to your requests;
  • Manage returns, exchanges, and warranties;
  • Improve our website and product offerings;
  • Prevent fraud and ensure the security of our systems;
  • Comply with legal obligations;
  • Send marketing communications when you have consented to receive them.

6. Cookies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality;
  • Remember your preferences;
  • Analyze website usage;
  • Measure the effectiveness of advertising campaigns;
  • Provide an improved shopping experience.

You may configure your browser to refuse certain cookies. However, some website features may then be limited.

7. Newsletters and Marketing Communications

If you choose to receive our promotional communications, we may send you:

  • New product announcements;
  • Promotions;
  • Advice and resources for caregivers;
  • Information about our products and services.

You may withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting us directly.

8. Payments

Payments made through Caregiver Essentials are processed by secure payment providers such as Shopify Payments, Stripe, PayPal, or other authorized partners.

We never have access to your complete credit card number and do not store full banking information on our servers.

9. Sharing Your Information

We do not sell your personal information.

However, we may share certain information with service providers necessary for our operations, including:

  • Shopify (store hosting);
  • Payment processors;
  • Shipping carriers and delivery services;
  • IT service providers;
  • Analytics or digital marketing platforms.

These providers only have access to the information required to perform their services and are obligated to protect such information in accordance with applicable laws.

10. Data Hosting and Transfers

Some data may be hosted or processed outside of Quebec or Canada, particularly by Shopify or certain technological service providers.

When this occurs, we take reasonable measures to ensure your information receives an adequate level of protection.

11. Retention of Information

We retain your information only for the period necessary to fulfill the purposes for which it was collected or to comply with legal, tax, and accounting obligations.

When the information is no longer required, it is securely destroyed or anonymized.

12. Information Security

We implement reasonable physical, organizational, and technological safeguards to protect your personal information against:

  • Unauthorized access;
  • Misuse;
  • Disclosure;
  • Modification;
  • Loss or theft.

Despite these safeguards, no computer system can guarantee absolute security.

13. Your Rights

Subject to applicable laws, you may:

  • Access the information we hold about you;
  • Request corrections;
  • Withdraw your consent when required;
  • Request the deletion of certain information;
  • Obtain a copy of the personal information you have provided to us;
  • File a complaint regarding our handling of your personal information.

To exercise these rights, please contact us at: info@caregiveressentials.ca

14. Children's Privacy

Our website is not intended for children under the age of 14, and we do not knowingly collect personal information from them.

If you believe a child has provided personal information to us, please contact us so that we may remove it.

15. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

16. Privacy Officer

In accordance with Bill 25, the Privacy Officer for Caregiver Essentials is:

Alexandre Bélanger
Caregiver Essentials
319 Marc-Aurèle-Fortin Boulevard
Laval, Quebec H7L 2A3
Phone: 514.332.8181
Email: info@caregiveressentials.ca

17. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements.

The most current version will always be posted on our website along with its revision date.

By using the Caregiver Essentials website, you acknowledge that you have read and understood this Privacy Policy.