Refund policy

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Return & Refund Policy

1. Returns

We want you to be completely satisfied with your purchase. If a product does not meet your expectations, you may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

  • Be in its original condition;
  • Not have been used;
  • Be returned in its original packaging;
  • Include all accessories and documentation provided, where applicable.

Return shipping costs are the responsibility of the customer unless the product is defective, damaged upon arrival, or an error occurred during order fulfillment.

Before returning a product, please contact us at info@caregiveressentials.ca or by phone at 514.332.8181 to obtain return instructions.

Products Not Eligible for Return

For hygiene, safety, or health reasons, certain products cannot be returned once opened, used, or unsealed, including:

  • Incontinence products;
  • Personal hygiene products;
  • Personal care products;
  • Any other product identified as non-returnable at the time of purchase.

2. Damaged Products or Order Errors

If your order arrives damaged, incomplete, or if you received the wrong item, please contact us within 7 days of receiving your package.

We are committed to finding a prompt solution and correcting any error for which we are responsible.

3. Refunds

Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund request.

If the refund is approved:

  • The refund will be issued using the original payment method;
  • Original shipping charges are non-refundable;
  • Refund processing may take 10 to 15 business days, depending on your financial institution.

4. Terms of Use

By using the Caregiver Essentials online store, you agree to the following conditions:

  • The information provided when placing an order must be accurate and complete;
  • We reserve the right to refuse, cancel, or limit an order in certain exceptional circumstances;
  • We may modify this policy and these terms at any time without prior notice. The version published on our website is always the current version.

5. Our Commitment

The mission of Caregiver Essentials is to help seniors, individuals experiencing a loss of autonomy, and their caregivers find practical, reliable products tailored to their needs.

The products offered in our store are carefully selected based on our real-world experience working with seniors and their families. We are committed to providing a simple, personal shopping experience and attentive customer service.

If you have any questions, please do not hesitate to contact us at info@caregiveressentials.ca or by phone at 514.332.8181.

Thank you for your trust.